FAQ’s – “Frequently Asked Questions”
How Can I Contact You?
CLICK HERE, you’ll be directed to our Contact Page.
Scented Candles… Are They Safe?
Yes, scented candles are safe when produced properly. I manufacture scented candles with the appropriate amount of approved candle fragrances that burn clean and do not harm. Place your candle in a well-ventilated area before lighting it. Some fragrances are known to trigger allergies/asthma.
What Type Of Wax Do You Use?
I use 3 different types of wax, which are, Paraffin, Soy, and Gel.
How Do You Use Wax Melts?
To avoid smoke or flame DO NOT add water or fragrance oil to the wax. Use only with a warmer labeled for “Wax Melts” Tarts and Melts are solid wax and do not have a wick. Do not attempt to burn them as you would a candle.
How Do I Become A Reseller?
Domestic inquiries please Contact our customer service department, or call us Mon – Fri, 9 am – 9 pm. Excluding weekends and legal holidays.
How Can I Find Information About Your Offers & Promotions?
You will be notified through my Social Media Pages or Newsletter. After you fill out the newsletter form you will be able to receive updates on amazing offers and promotions. If you haven’t subscribed to my newsletter, kindly fill out the form. You will receive 10% off your next purchase.
What Is The Proper Way To Extinguish A Candle?
Rather than blow out your candles, use a wick dipper to dip your wick into the melted wax to extinguish the flame. Blowing out candles causes a mess, the melted wax splatters and in most cases, the wick gets blown into the wax. When you attempt to take the wick out (once the candle has cooled) you can damage the wick.
Do Your Candles Hold A Strong Scent?
Yes! Apollonia uses the maximum amount of essential/fragrance oils that soy, paraffin, and gel wax can hold. A few oils are naturally stronger than others.
Do You Offer Gift Cards?
Yes. e-Gift cards are currently available for purchase at this time.
How Long Does It Take To Ship Orders?
*Purchases made Saturday & Sunday will be processed on Monday*
Processing can take up to 2 business days from the date your order is received. During Holiday Seasons, processing times may vary. Once processed, packaged orders are handed over to our shipping partners.
How Do I Unsubscribe From Your Email List?
You can click “unsubscribe” anytime found at the bottom of the email.
How Do I Request A Catalog?
Catalogs are not available at this time. All of our products can be found online at apolloniascrafts.com
Apollonia’s Candles & Things will not share or disclose your personal information. We respect your privacy and we will never sell or share your personal information with third parties for marketing or information gathering purposes.
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If you have questions that were not answered here on our FAQ’s page, please Contact us. We are here to help!